1. This Is a Binding Agreement
By clicking “I agree,” creating an account, downloading/using our app, or otherwise accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
If you do not agree, do not use the Services.
If you use the Services on behalf of another person or entity, you represent and warrant that you have authority to bind that person or entity, and “you” includes that person or entity.
2. Eligibility — 18+ Only
You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you are 18 or older (or the age of legal majority where you live, if higher).
We may ask you for age verification information at any time. If we determine (in our sole discretion) that you are under 18, we may suspend or terminate your account immediately.
The Services are not intended for children, and we do not knowingly provide the Services to anyone under 18.
3. Changes to the Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice via the Services, email, or other reasonable means. Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the updated Terms.
If you do not agree to the updated Terms, you must stop using the Services and may request account deletion as described in the Privacy Policy and/or within the Services.
4. The Services — Introductions, Matching, and Messaging
Glow is an AI-enabled matchmaking product that may:
Interact with you via text and/or voice,
Learn about you based on what you provide and your settings,
Generate match recommendations and introductions to other users, and
Enable messaging between users who are introduced.
No Guarantee of Matches or Outcomes. We do not guarantee that you will receive introductions, that introductions will lead to conversations, that conversations will lead to dates, or that any relationship outcome will occur.
No Public Profiles (Product Design). The Services are designed around selective introductions and do not require public browsing of user profiles by default. Product features may evolve over time.
5. Account Registration and Security
To use certain features, you must create an account. You agree to:
Provide accurate, current, and complete information,
Maintain and promptly update your information,
Keep your login credentials secure,
Not share your account or allow others to access it without our permission,
Notify us immediately of unauthorized access or suspected security issues.
You are responsible for all activity that occurs under your account.
We may suspend or terminate accounts that we reasonably believe have been compromised, are being used fraudulently, or violate these Terms.
6. Privacy and Your Settings
Our collection and use of personal information is described in our Privacy Policy.
Glow may offer settings that affect what the system stores and learns (for example, privacy-first modes where the system stores embeddings or limited representations rather than full, human-readable transcripts, where feasible). Your choices may affect the quality of matching and personalization.
7. Safety and Your Interactions with Other Users
You are solely responsible for your interactions with other users, including communications and in-person meetings.
No Background Checks. To the extent permitted by law, Glow does not conduct criminal background checks or other screenings of users (unless we explicitly state otherwise in writing). We do not guarantee that users are who they claim to be.
Use Caution. When meeting someone in person:
Meet in a public place,
Tell a friend or family member,
Arrange your own transportation,
Trust your instincts.
Glow is not responsible for the conduct of users online or offline. However, we may take action (including suspension or termination) if we receive reports or otherwise determine that conduct violates these Terms or our policies.
8. User Content
8.1 What is “User Content”
“User Content” means content you or other users submit, post, upload, transmit, or otherwise make available through the Services, including:
Profile information you provide,
Messages you send to Glow or other users,
Photos, audio, or other media,
Feedback, reports, and other submissions.
User Content does not include Glow’s own software, models, or proprietary materials.
8.2 You are responsible for your User Content
You represent and warrant that:
You own your User Content or have all rights needed to grant the licenses in these Terms,
Your User Content is accurate to the best of your knowledge (where presented as fact),
Your User Content does not violate law or third-party rights (privacy, publicity, copyright, trademark, etc.),
Your User Content complies with these Terms and applicable policies.
8.3 License you grant to Glow
To operate the Services, you grant Glow a non-exclusive, worldwide, royalty-free, sublicensable (to our service providers), and transferable license to host, store, reproduce, process, modify (for technical purposes such as formatting), communicate, and display your User Content solely as necessary to:
Provide, maintain, and improve the Services,
Facilitate introductions and messaging that you initiate or enable,
Prevent fraud, enforce policies, and maintain safety,
Comply with law.
This license ends when you delete your User Content or account, except to the extent:
We must retain it for legal compliance, safety, dispute resolution, or enforcement purposes, or
It has been shared with other users and they have retained it (e.g., messages you sent them), subject to product design and applicable law.
8.4 Feedback
If you submit suggestions, ideas, or feedback (“Feedback”), you grant Glow the right to use it without restriction or compensation, and without any obligation to you.
9. Prohibited Conduct and Content
You agree not to use the Services to:
9.1 Break the law or violate rights
Violate any applicable law or regulation,
Violate another person’s privacy, publicity, intellectual property, or other rights,
Impersonate any person or misrepresent your identity or affiliation.
9.2 Harm others or the community
Harass, threaten, stalk, intimidate, or abuse others,
Engage in hate speech or discrimination,
Encourage or glorify violence or self-harm,
Share sexually explicit content in ways that are non-consensual, exploitative, or otherwise prohibited.
9.3 Exploit, spam, or solicit
Send spam or unsolicited promotions,
Solicit money or financial information from other users (including scams),
Use the Services for commercial matchmaking, escorting, or similar services without our written consent.
9.4 Attack or misuse the platform
Attempt to access non-public areas, accounts, or systems,
Bypass security or access controls,
Introduce malware or harmful code,
Scrape, crawl, or use automated means to extract data,
Reverse engineer or attempt to derive source code or underlying components of the Services (except where permitted by law),
Use the Services to build or train a competing product (to the extent permitted by law).
9.5 Misuse user-to-user communications
Share another user’s personal information without permission,
Record calls/voice interactions or share private communications without consent, where prohibited by law,
Use messaging to harass or intimidate.
We reserve the right to remove User Content and to suspend or terminate accounts for violations.
10. AI Features and Disclaimers
Glow uses AI to generate responses, learn preferences (based on your settings), and support matching and introductions.
10.1 AI may be wrong or inappropriate
AI outputs may be inaccurate, incomplete, misleading, or offensive. You agree that you will use good judgment and not rely on AI outputs as professional advice (medical, legal, financial, or otherwise).
10.2 Not professional advice
To the maximum extent permitted by law, the Services are provided for informational and entertainment purposes and are not a substitute for professional advice or counseling.
10.3 Explainability
The Services may provide explanations for recommendations, but we do not guarantee that explanations are complete, accurate, or that they reflect all factors involved.
11. Messaging and Encryption (If/Where Available)
Some messaging features may use encryption, including end-to-end encryption in certain contexts.
If a feature is end-to-end encrypted, Glow may not be able to access message content, which may limit our ability to investigate issues.
You are responsible for maintaining access to your account and devices. We may not be able to recover lost encrypted messages.
We may still access and process certain metadata (e.g., timestamps, delivery status) as described in the Privacy Policy.
12. Paid Services, Subscriptions, and Trials
The Services may include paid offerings (e.g., premium subscriptions or concierge-style services). Fees, billing frequency, renewal terms, and cancellation instructions will be presented at the point of purchase.
Unless otherwise required by law:
Fees are non-refundable once paid, except as required by law or explicitly stated in a purchase flow.
If you purchase through an app store (e.g., Apple App Store / Google Play), your purchase may be subject to the store’s terms and billing rules, including cancellation procedures.
We may change prices and offerings from time to time as permitted by law, and we will provide notice where required.
13. Third-Party Services and Links
The Services may integrate or interact with third-party services (e.g., voice processing providers, cloud infrastructure, analytics, payment processors). Your use of third-party services may be governed by their separate terms and policies. Glow is not responsible for third-party services.
14. Intellectual Property; Limited License
14.1 Glow Materials
The Services, including software, features, designs, text, graphics, logos, and other materials (“Glow Materials”), are owned by Glow or its licensors and are protected by intellectual property laws.
14.2 License to you
Subject to your compliance with these Terms, Glow grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for your personal, non-commercial use.
14.3 Restrictions
You may not:
Copy, modify, distribute, sell, lease, or sublicense any part of the Services,
Use Glow’s trademarks without our permission,
Remove proprietary notices.
15. Copyright and Takedown Requests (DMCA)
If you believe content on the Services infringes your copyright, please send a notice to:
DMCA Agent: Talida Shahriyari
Email: privacy@talktoglow.com
Address: 6130 W Flamingo Rd 861, Las Vegas, NV 89103
Your notice must include the information required by the Digital Millennium Copyright Act (DMCA). We may remove allegedly infringing content and terminate repeat infringers as appropriate.
16. Termination; Suspension; No Obligation to Retain Content
We may suspend or terminate your account or access to the Services at any time if we believe you violated these Terms, created risk for Glow or other users, or if required by law.
You may stop using the Services at any time and may request account deletion in accordance with the Privacy Policy and in-app settings (if available).
No Storage Guarantee. Glow is not a User Content storage service. We do not guarantee that User Content will always be available, and we may delete content as part of normal operations, policy enforcement, or product changes, subject to applicable law.
17. Disclaimers (No Warranties)
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” GLOW AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that:
The Services will be uninterrupted, timely, secure, or error-free,
Any matches, introductions, or outcomes will occur,
User interactions will be safe, respectful, or lawful.
Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL GLOW OR ITS AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLOW’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:
(a) $20 USD, OR
(b) THE AMOUNT YOU PAID TO GLOW FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
19. Indemnification
You agree to indemnify, defend, and hold harmless Glow and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Your use of the Services,
Your User Content,
Your violation of these Terms or applicable law,
Your violation of any third-party rights.
20. Governing Law
These Terms are governed by the laws of the State of Nevada, excluding its conflict of laws principles, except where prohibited by applicable law.
21. Dispute Resolution and Arbitration
Please read carefully. This affects your legal rights.
21.1 Informal resolution
Before filing a claim, you agree to contact Glow to try to resolve the dispute informally by sending notice to:
legal@talktoglow.com, describing the dispute and the relief sought.
21.2 Arbitration agreement
Except for disputes that qualify for small claims court or disputes seeking injunctive relief for intellectual property infringement, any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by JAMS under its applicable rules.
Location: Las Vegas, NV (or remote, as agreed)
Arbitrator: One arbitrator
Language: English
21.3 Class action waiver
To the maximum extent permitted by law, you and Glow agree that disputes will be brought only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative action.
If a court determines that this waiver is unenforceable for a particular claim, then that claim must be litigated in court (not arbitration), and only that claim.
21.4 Exceptions
Either party may seek:
Relief in small claims court for eligible disputes, or
Injunctive relief in court for intellectual property misuse/infringement.
22. Export Controls and Sanctions
You agree to comply with all applicable export control and sanctions laws. You represent that you are not located in, under control of, or a national or resident of any country or territory subject to comprehensive U.S. sanctions, and you are not on any prohibited or restricted party list.
You may not use the Services for any prohibited end use.
23. General Terms
Entire Agreement. These Terms and the Privacy Policy (and any supplemental terms presented for specific features) form the entire agreement between you and Glow regarding the Services.
Severability. If any provision is found unenforceable, the remainder remains in effect.
No Waiver. Failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without Glow’s prior written consent. Glow may assign these Terms in connection with a merger, acquisition, or sale of assets.
No Third-Party Beneficiaries. These Terms do not create third-party beneficiary rights.
24. How to Contact Us
Glow Tech, Inc.
Attn: Legal Department
6130 W Flamingo Rd 861
Las Vegas, NV 89103
Email: legal@talktoglow.com
Privacy: privacy@talktoglow.com