1. Scope

This Privacy Policy applies to the Services that link to or reference this Privacy Policy. It does not apply to:

• Third-party websites, apps, or services that we do not control (even if linked from our Services).
  
  
  

• Information practices of app stores, mobile operating systems, device manufacturers, or platform providers.
  
  
  

• Any third-party services you choose to connect to Glow, which are governed by those third parties’ privacy policies.
  
  
  

Additional privacy disclosures may be provided at or before the point of collection for specific features or integrations. If there is a conflict between those disclosures and this Privacy Policy, the feature-specific disclosure will control.

2. Key Definitions

“Personal Data” (or “personal information”) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with an individual.

“Sensitive Personal Data” (or “sensitive personal information”) may include information such as precise geolocation, certain government identifiers, and information about a person’s sex life or sexual orientation, among other categories recognized under applicable law.

“Embeddings” are numerical or vector representations derived from text, voice, and/or other inputs that can help the system recognize patterns and preferences. Embeddings are typically not human-readable in the way ordinary text transcripts are.

“Inferences” are conclusions Glow may generate from your information (for example, compatibility signals, preference categories, or interest clusters) to provide matching and personalization.

3. The Role Glow Plays: Matchmaking + Messaging

Glow is a B2C service. In order to make introductions, we may process information you provide (like profile details) and information learned during interactions with Glow (like preferences you express). We may then use that information to:

• Suggest introductions to other users, and
  
  
  

• Enable communication between users who are introduced.
  
  
  

We are building Glow to be private-by-design, including avoiding “public profiles” by default and focusing on selective sharing between people who are introduced, subject to your settings and choices.

4. Information We Collect

We collect information in three main ways: (A) information you provide, (B) information we generate or infer, and (C) information collected automatically.

A. Information you provide directly

Depending on how you use the Services and what you choose to share, we may collect:

Account & Profile Information

• Name (or chosen name), username/handle
  
  
  

• Email address and/or phone number
  
  
  

• Date of birth or age confirmation (for eligibility)
  
  
  

• Gender identity, pronouns, and related identity fields (if you choose to provide them)
  
  
  

• Location (e.g., city/region) and, if enabled, more precise location data
  
  
  

• Photos and other profile media (if you upload them)
  
  
  

• Preferences and dealbreakers you provide for matching (e.g., relationship goals, interests, lifestyle preferences)
  
  
  

Glow Interaction Content (Text and/or Voice)

• Messages you send to Glow (including “onboarding” or ongoing conversation)
  
  
  

• Voice inputs (audio) if you use voice features
  
  
  

• Any content you provide through prompts, forms, or feedback flows
  
  
  

User-to-User Messaging Content

• Messages you send to other users through the Services after you are introduced (including the message content, timestamps, and delivery metadata)
  
  
  

Feedback and Safety-Related Information

• Feedback you provide about introductions, matches, dates, or experiences
  
  
  

• Reports you submit (e.g., spam, harassment, safety issues)
  
  
  

• Information you provide during customer support interactions
  
  
  

Payments and Subscriptions
If you purchase a subscription or paid feature, we may collect limited transaction details (e.g., purchase type, purchase date, subscription status). Payment card information is typically handled by a PCI-compliant payment processor rather than stored directly by us, depending on the checkout method and platform.

Contacts / Invitations (Optional)
If you choose to invite friends or sync contacts (if offered), we may process contact information you provide for that purpose. We will describe the details in the relevant feature flow at the time of use.

B. Information we generate, infer, or derive

As you use Glow, we may create or derive additional information to operate and improve the Services:

Embeddings and AI-Derived Representations

• Embeddings derived from your interactions and inputs (including text and/or voice, depending on your settings)
  
  
  

• High-level categories, labels, or bins (e.g., “prefers quiet first dates”)
  
  
  

Inferences and Matching Signals

• Compatibility signals, match rankings, and recommendations
  
  
  

• Preference representations based on your feedback and interactions
  
  
  

• Personalization signals used to tailor the experience
  
  
  

Interaction History and Feature Usage

• Which introductions you viewed, accepted, or passed on
  
  
  

• Whether you opened an introduction thread
  
  
  

• Basic engagement metrics (e.g., session duration, feature usage frequency)
  
  
  

C. Information collected automatically

When you use the Services, we may automatically collect:

Device and Usage Information

• Device type, operating system, app version
  
  
  

• Browser type and settings (for web)
  
  
  

• Device identifiers and network information
  
  
  

• Log data (e.g., IP address, timestamps, error logs, crash reports)
  
  
  

Approximate Location

• Approximate location derived from your IP address
  
  
  

• More precise location only if you enable relevant device permissions and features
  
  
  

Cookies and Similar Technologies (Web)

• Cookies, pixels, SDKs, and similar technologies for authentication, preferences, analytics, and security. See Cookies and Similar Technologies below.
  
  
  

5. Your Privacy Controls and “Memory” Settings

Glow is designed to give you meaningful controls over what we store and how Glow learns about you.

Depending on your settings and the features you use, Glow may support options such as:

• Embeddings-only learning mode: storing embeddings and structured signals without storing human-readable conversation histories or transcripts.
  
  
  

• Expanded memory modes: storing additional user-provided profile information and/or certain conversation-derived notes to improve matching and user experience.
  
  
  

• Feature-specific consents: where you can enable or disable categories of processing (for example, voice features, certain integrations, or personalization features).
  
  
  

Important: Even if you use a more private mode, we may still need to store some information necessary to operate the Services, such as account identifiers, eligibility confirmations (e.g., age gating), essential security logs, and your settings choices.

We will describe the available settings in-product and may update them over time.

6. How We Use Your Information

We may use Personal Data for the following purposes:

A. Provide and operate the Services

• Create and manage accounts
  
  
  

• Authenticate users and provide login functionality
  
  
  

• Provide Glow’s AI interactions via text and/or voice
  
  
  

• Make introductions and facilitate user-to-user messaging after introductions
  
  
  

• Maintain preferences, settings, and personalization choices
  
  
  

• Provide customer support and respond to requests
  
  
  

B. Matchmaking and personalization

• Learn your preferences (subject to your settings)
  
  
  

• Generate embeddings and matching signals
  
  
  

• Recommend introductions and explain matching at a high level
  
  
  

• Improve relevance and quality of matching over time based on feedback
  
  
  

C. Safety, integrity, and trust

• Detect and prevent fraud, abuse, harassment, spam, and other harmful activity
  
  
  

• Enforce our Terms and community guidelines
  
  
  

• Investigate reports and respond to safety incidents
  
  
  

• Maintain audit trails and logs for security and compliance
  
  
  

D. Improve and develop the Services

• Debug, test, and monitor performance
  
  
  

• Conduct analytics to understand how the Services are used
  
  
  

• Develop new features and refine existing ones
  
  
  

• Conduct research and product development using aggregated and/or de-identified data where feasible
  
  
  

E. Communications and marketing

• Send transactional messages (e.g., account notices, security alerts)
  
  
  

• Send product updates and service-related communications
  
  
  

• Send marketing messages where permitted by law, and provide opt-out choices
  
  
  

F. Legal and compliance

• Comply with applicable laws, regulations, and lawful requests
  
  
  

• Protect our rights, property, and safety, and that of our users and others
  
  
  

• Resolve disputes and enforce agreements
  
  
  

7. How We Share Your Information

We share Personal Data only as described below, subject to your settings and applicable law.

A. Sharing with other users (introductions + messaging)

Because Glow is designed to introduce users and enable communication, some information will be shared with other users depending on the context and your choices.

When you are introduced to another user, we may share:

• Basic profile details you provide (for example: name or first name, general location such as city/region, age range, and other profile fields you choose to provide)
  
  
  

• Compatibility summaries at a high level (designed to avoid exposing raw conversations)
  
  
  

• Any content you choose to send to another user
  
  
  

User-to-user messages

• When you send a message to another user, the recipient will receive it and may store it on their device or in their account history consistent with the product design.
  
  
  

• We may process user-to-user messages to provide the feature, prevent abuse, and support investigations (e.g., if a message is reported), consistent with this Privacy Policy.
  
  
  

We do not intend to make your information publicly visible by default. The Services are designed around introductions and selective sharing rather than public browsing, subject to how the product is implemented and your choices.

B. Service providers and processors (“vendors” / “subprocessors”)

We may share Personal Data with third-party service providers that perform services on our behalf, such as:

• Cloud hosting and infrastructure providers (e.g., Google Cloud Platform)
  
  
  

• AI model and inference providers (text generation, embeddings, or similar)
  
  
  

• Voice processing, transcription, and audio infrastructure providers
  
  
  

• Analytics providers
  
  
  

• Customer support tooling
  
  
  

• Payment processors
  
  
  

• Email/SMS delivery providers
  
  
  

• Security and fraud-prevention vendors
  
  
  

These providers are authorized to use Personal Data only as necessary to provide services to us, and are contractually required to protect it.

C. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, Personal Data may be transferred as part of that transaction, subject to customary confidentiality protections.

D. Legal, safety, and compliance disclosures

We may disclose Personal Data if we believe disclosure is necessary to:

• Comply with law, regulation, or legal process
  
  
  

• Respond to lawful requests by public authorities
  
  
  

• Protect the rights, property, and safety of Glow, our users, or others
  
  
  

• Detect, prevent, or address fraud, security, or technical issues
  
  
  

E. Aggregated / de-identified data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you, for research, analytics, and product improvement.

F. With your direction or consent

We may share information when you direct us to do so (for example, by connecting third-party integrations or choosing to share certain profile fields) or when you otherwise consent.

8. AI Processing, Training, and Human Review

Glow uses AI to generate responses, learn preferences, and create introductions. This can include processing your text and/or voice inputs, generating embeddings, and producing inferences.

A. Model providers and processing

When you interact with Glow, your inputs may be transmitted to third-party AI and voice processing providers to generate responses and operate the Services. These providers act as service providers/processors under contract.

B. Improving Glow

We may use information (including embeddings, feedback, and other signals) to improve matching and system performance. Where feasible, we aim to use aggregated and/or de-identified information to improve our systems.

If we offer a choice to opt out of certain improvement uses, we will provide that choice in settings or via a data request process.

C. Human review

We may review limited information where necessary to:

• Provide customer support
  
  
  

• Investigate safety reports and abuse
  
  
  

• Debug and improve system reliability
  
  
  

• Comply with law
  
  
  

We aim to restrict access to Personal Data to personnel with a need to know, and to log and control such access.

9. Retention of Personal Data

We retain Personal Data for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on factors such as:

• Whether you maintain an active account
  
  
  

• Your chosen privacy/memory settings (e.g., embeddings-only mode)
  
  
  

• The need to maintain safety records (e.g., fraud prevention, enforcement, and abuse reports)
  
  
  

• Legal, tax, and accounting requirements
  
  
  

Account deletion

If you request deletion of your account, we will delete or de-identify Personal Data in accordance with applicable law and our retention practices. We may retain certain information for legitimate business purposes (for example, to comply with legal obligations, resolve disputes, enforce agreements, and maintain safety and fraud-prevention records).

Backups may persist for a limited period, after which they will be overwritten or deleted according to our backup policies.

10. Security

We use administrative, technical, and physical safeguards designed to protect Personal Data, including (as appropriate):

• Encryption in transit (e.g., TLS) and encryption at rest
  
  
  

• Access controls and least-privilege principles
  
  
  

• Logging and monitoring
  
  
  

• Vendor due diligence and contractual protections
  
  
  

• Security testing and incident response processes
  
  
  

No method of transmission over the Internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

11. International Data Transfers

Glow is based in the United States, and your Personal Data may be processed and stored in the United States and other jurisdictions where we or our service providers operate.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we will implement appropriate safeguards for international transfers where required (such as Standard Contractual Clauses or other lawful transfer mechanisms).

12. Your Rights and Choices

Depending on where you live, you may have rights regarding your Personal Data. We will honor applicable rights requests in accordance with law.

A. General rights and controls

You may be able to:

• Access, correct, or update your profile information in-app
  
  
  

• Change your privacy/memory settings (including limiting what is stored)
  
  
  

• Opt out of marketing communications (via unsubscribe links or account settings)
  
  
  

• Request access, deletion, or portability of your Personal Data by contacting us
  
  
  

B. U.S. state privacy rights (including California)

Residents of certain U.S. states may have rights such as:

• Right to know/access
  
  
  

• Right to delete
  
  
  

• Right to correct
  
  
  

• Right to opt out of targeted advertising
  
  
  

• Right to opt out of certain “sharing” or “sales” (as defined by state law)
  
  
  

• Right to limit use and disclosure of sensitive personal information (where applicable)
  
  
  

• Right to not be discriminated against for exercising privacy rights
  
  
  

• Right to appeal a denied request (in some states)
  
  
  

We do not intend to “sell” Personal Data in the traditional sense. However, some uses of analytics and advertising technologies may be considered “sharing” for targeted advertising under certain laws. Where required, we will provide opt-out mechanisms.

C. EEA/UK/Switzerland rights and legal bases (GDPR)

If you are in the EEA/UK/Switzerland, you may have rights to:

• Access, rectification, erasure
  
  
  

• Restrict or object to processing
  
  
  

• Data portability
  
  
  

• Withdraw consent (where processing is based on consent)
  
  
  

• Lodge a complaint with a supervisory authority
  
  
  

Legal bases (where applicable) may include:

• Performance of a contract (e.g., providing the Services)
  
  
  

• Legitimate interests (e.g., improving the Services, securing the platform, preventing abuse)
  
  
  

• Consent (e.g., certain sensitive data uses, certain marketing, certain optional features)
  
  
  

• Compliance with legal obligations
  
  
  

D. Identity verification

To protect your privacy and security, we may need to verify your identity before fulfilling certain requests.

13. Children’s Privacy

Glow is intended for adults. The Services are not directed to children, and we do not knowingly collect Personal Data from individuals under 18 (or under the age required by local law to use dating or matchmaking services).

If you believe a minor has provided us Personal Data, please contact us and we will take appropriate steps to investigate and delete the information.

14. Cookies and Similar Technologies

We may use cookies and similar technologies on our websites to:

• Provide core functionality (e.g., authentication, security)
  
  
  

• Remember preferences
  
  
  

• Understand usage and improve performance (analytics)
  
  
  

• Support marketing (where applicable)
  
  
  

You can control cookies through your browser settings and, where implemented, through our cookie preference tools.

Do Not Track

Some browsers offer a “Do Not Track” signal. There is currently no universally accepted standard for responding to these signals. We may update our practices if an industry standard emerges.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by updating the “Last Updated” date and, where appropriate, providing additional notice through the Services or by email.

Your continued use of the Services after the effective date of an updated Privacy Policy means you agree to the updated policy to the extent permitted by law.

16. How to Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

Glow Tech, Inc. Attn: Privacy Officer 6130 W Flamingo Rd 861 Las Vegas, NV 89103 Email: privacy@talktoglow.com Data Request: privacy@talktoglow.com