Child Safety Standards

Applies to Talk to Glow, Eka, and other Glow Tech services that link to these Standards

Last Updated: August 5, 2026

Glow Tech, Inc. is the company that operates Talk to Glow (also branded as "Glow") and Eka. In these Standards, "Glow Tech," "we," "us," and "our" mean Glow Tech, Inc.; Talk to Glow and Eka are product names. We are committed to keeping children and teens safe across the products and services we operate. This document describes our standards and practices for preventing, detecting, and responding to child sexual abuse and exploitation (CSAE), including child sexual abuse material (CSAM), grooming, sextortion, and other forms of online child exploitation.

These Standards apply to Talk to Glow, Eka, and any other Glow Tech service that links to or references them. Talk to Glow may offer age-appropriate features to users 13 and older; Eka is strictly limited to adults 18 and older. These Standards apply to Eka whether or not a user also uses Talk to Glow. This document is also published to support compliance with applicable app-store child-safety requirements.

1. Zero-Tolerance Policy

Glow Tech has zero tolerance for CSAE on our platform. The following are strictly prohibited and will result in immediate account termination, preservation of evidence, and reporting to law enforcement and the National Center for Missing & Exploited Children (NCMEC) as required by law:

  • Creating, uploading, sharing, soliciting, or possessing CSAM, including AI-generated, animated, or otherwise synthetic CSAM.
  • Sexual conversations, advances, or grooming directed at users known or suspected to be under 18.
  • Use of the platform to facilitate offline sexual contact with a minor.
  • Sextortion, blackmail, or coercion of minors.
  • Sharing of personally identifying information of minors with the intent to harm or exploit them.
  • Any content that sexualizes minors, including suggestive imagery, text, or roleplay.

2. Legal Compliance

Glow Tech complies with all applicable laws governing the protection of minors and the reporting of CSAE, including:

  • 18 U.S.C. § 2258A — When CSAM is detected on our platform, we report it to NCMEC's CyberTipline as required by U.S. federal law, preserve associated evidence, and cooperate with law enforcement investigations.
  • Children's Online Privacy Protection Act (COPPA) — We do not knowingly collect personal information from children under 13. See Section 13 of our Privacy Policy for details.
  • State and international laws — We comply with applicable child protection and reporting laws in jurisdictions where we operate.

3. Age Requirements

  • Minimum age: Talk to Glow is open to users 13 and older. Users under 13 are not permitted on the platform.
  • Adult features: Romantic and dating features are restricted to users 18 and older. Users between 13 and 17 may only use Talk to Glow for age-appropriate non-romantic connections (friendships, activity partners, professional/mentorship connections).
  • Eka is 18+ only: No person under 18 may access Eka, accept or join an Eka group, or attend an Eka-coordinated gathering as a participant or guest. Adult users may not add, invite, or bring a person under 18 to an Eka group or Eka Experience.
  • Teen safeguards: For users under 18, we apply additional safeguards including community segregation from adult users, restrictions on dating-context profile fields, photos defaulting to Hidden, additional content filtering, and technical controls designed to prevent access to Eka.
  • Age verification: We may request age verification information at any time. If we determine that a user has misrepresented their age or that a minor is using Eka, we may immediately remove the person from the group, suspend or terminate the account, cancel or reconfigure the experience, preserve relevant evidence, and investigate further.

See our Terms of Use for the full age policy.

4. Detection and Prevention

We use a combination of automated and human-led measures, which we continue to expand as the platform grows:

  • Automated text moderation — Text generated or surfaced by our AI features, including content delivered to Glow Tech through an Eka conversation, is run through content-safety filters where that content is available to us. These filters flag CSAE-related material before it is shown to other users where technically feasible. We are actively expanding moderation coverage to additional content types (including user-uploaded photos and voice). Third-party messaging platforms may limit what content is available to Glow Tech for proactive review.
  • Human review — Reports of suspected violations are reviewed by trained safety staff, who decide on appropriate action.
  • Account-level enforcement — Confirmed violations result in immediate content removal and account termination. Repeat or severe violations are reported to law enforcement and NCMEC as described in Sections 2 and 6.
  • Continuous improvement — We regularly review our detection and reporting practices against emerging threats, industry guidance, and feedback from law enforcement and child safety organizations, and we expand our automated systems as we grow.

5. Reporting CSAE

In-Service Reporting

Talk to Glow users can report CSAE concerns through the in-app Help function, which provides direct access to our safety team via chatbot. Eka users may use a report or help option in the Eka conversation when available. Users can:

  • Report another user or suspected underage participant
  • Report specific content (messages, photos, voice clips)
  • Report conduct connected with a planned or completed in-person meeting
  • Report any other safety concern

Reports made through an available in-service reporting flow are routed to our safety team and prioritized for review. If no reporting control is available in the messaging channel, use safety@talktoglow.com.

External Reporting

For reports that cannot be made through the app or an Eka conversation, or for inquiries from parents, guardians, law enforcement, or child safety organizations, contact us at:

safety@talktoglow.com

This inbox is actively monitored. We aim to acknowledge reports within one (1) business day. Confirmed CSAE is actioned as soon as reasonably possible, prioritized over other safety reports.

For emergencies involving the imminent safety of a child, contact local law enforcement first, then notify us at safety@talktoglow.com so we can preserve evidence and cooperate with any investigation.

6. Response to Reports

When we receive a CSAE report or a report that a minor is using Eka — whether through in-service reporting, direct contact, automated detection, or third-party referral — we follow this process:

  1. Triage — Reports are reviewed and prioritized within one (1) business day. Imminent-harm reports are escalated immediately on receipt, including outside business hours when feasible.
  2. Investigation — Trained safety staff review the reported content, account history, and associated context.
  3. Action — If a violation is confirmed, we:
    • Remove the offending content immediately.
    • Remove any underage person from Eka and cancel or reconfigure an affected group or experience as appropriate.
    • Preserve evidence as required by law (typically 90 days, longer when subject to legal hold).
    • Suspend or terminate the offending account.
    • Report to NCMEC's CyberTipline (for CSAM) and to law enforcement as required by 18 U.S.C. § 2258A and other applicable laws.
    • Apply protective measures to the affected user's account if applicable.
  4. Notification — We notify the reporting user that their report was received and (where appropriate) of the outcome.
  5. Follow-up — We cooperate with law enforcement investigations, including responding to legal process such as preservation requests, subpoenas, and search warrants.

7. Appeals

Users whose accounts are suspended or terminated for CSAE-related violations may appeal by contacting safety@talktoglow.com. Appeals are reviewed by safety staff who were not involved in the original decision. We will not reinstate accounts where:

  • CSAM was detected on the account.
  • The user was reported and confirmed to have engaged in grooming, sextortion, or solicitation of a minor.
  • The user has been the subject of repeated, substantiated CSAE-related reports.

Account termination decisions involving CSAM detection are final and are not subject to appeal.

8. Designated Point of Contact

Our designated point of contact for CSAE matters, including law enforcement requests and child safety organization inquiries, is:

Glow Tech, Inc.
Email: safety@talktoglow.com

Law enforcement officers may also use this address to initiate emergency disclosure requests, preservation requests, or to coordinate on active investigations.

9. Training

Members of our safety, trust & safety, and engineering teams who work on user-generated content, moderation, or reporting receive training on:

  • Recognition of CSAM and grooming patterns
  • Proper handling and preservation of CSAE evidence
  • NCMEC reporting requirements and procedures
  • Trauma-informed communication with reporters and victims
  • Internal escalation procedures

10. Transparency

We publish information about our enforcement of these standards in periodic transparency reports, including aggregate metrics on reports received, content removed, accounts terminated, and NCMEC reports filed. These reports are available at talktoglow.com/transparency (when published).

11. Updates to These Standards

We may update these standards from time to time to reflect changes in law, industry practice, or our own systems. The "Last Updated" date at the top of this document indicates when the standards were last revised. Material changes will be announced through the app or by email to registered users.

12. Related Resources

For questions about these standards, contact safety@talktoglow.com.