1. Zero-Tolerance Policy
Glow has zero tolerance for CSAE on our platform. The following are strictly prohibited and will result in immediate account termination, preservation of evidence, and reporting to law enforcement and the National Center for Missing & Exploited Children (NCMEC) as required by law:
Creating, uploading, sharing, soliciting, or possessing CSAM, including AI-generated, animated, or otherwise synthetic CSAM.
Sexual conversations, advances, or grooming directed at users known or suspected to be under 18.
Use of the platform to facilitate offline sexual contact with a minor.
Sextortion, blackmail, or coercion of minors.
Sharing of personally identifying information of minors with the intent to harm or exploit them.
Any content that sexualizes minors, including suggestive imagery, text, or roleplay.
2. Legal Compliance
Glow complies with all applicable laws governing the protection of minors and the reporting of CSAE, including:
18 U.S.C. § 2258A — When CSAM is detected on our platform, we report it to NCMEC's CyberTipline as required by U.S. federal law, preserve associated evidence, and cooperate with law enforcement investigations.
Children's Online Privacy Protection Act (COPPA) — We do not knowingly collect personal information from children under 13. See Section 13 of our Privacy Policy for details.
State and international laws — We comply with applicable child protection and reporting laws in jurisdictions where we operate.
3. Age Requirements
Minimum age: Glow is open to users 13 and older. Users under 13 are not permitted on the platform.
Adult features: Romantic and dating features are restricted to users 18 and older. Users between 13 and 17 may only use Glow for age-appropriate non-romantic connections (friendships, activity partners, professional/mentorship connections).
Teen safeguards: For users under 18, we apply additional safeguards including community segregation from adult users for romantic purposes, restrictions on dating-context profile fields, photos defaulting to Hidden, and additional content filtering.
Age verification: We may request age verification information at any time. If we determine that a user has misrepresented their age, we may suspend or terminate the account immediately.
See our Terms of Use for the full age policy.
4. Detection and Prevention
We use a combination of automated and human-led measures, which we continue to expand as the platform grows:
Automated text moderation — Text generated or surfaced by our AI features is run through content-safety filters that flag CSAE-related material before it is shown to other users. We are actively expanding moderation coverage to additional content types (including user-uploaded photos and voice).
Human review — Reports of suspected violations are reviewed by trained safety staff, who decide on appropriate action.
Account-level enforcement — Confirmed violations result in immediate content removal and account termination. Repeat or severe violations are reported to law enforcement and NCMEC as described in Sections 2 and 6.
Continuous improvement — We regularly review our detection and reporting practices against emerging threats, industry guidance, and feedback from law enforcement and child safety organizations, and we expand our automated systems as we grow.
5. Reporting CSAE
In-App Reporting
Every Glow user can report CSAE concerns through the in-app Help function, which provides direct access to our safety team via chatbot. Through Help, users can:
Report another user
Report specific content (messages, photos, voice clips)
Report any other safety concern
In-app reports are routed directly to our safety team and prioritized for review.
External Reporting
For reports that cannot be made through the app, or for inquiries from parents, guardians, law enforcement, or child safety organizations, contact us at:
This inbox is actively monitored. We aim to acknowledge reports within one (1) business day. Confirmed CSAE is actioned as soon as reasonably possible, prioritized over other safety reports.
For emergencies involving the imminent safety of a child, contact local law enforcement first, then notify us at safety@talktoglow.com so we can preserve evidence and cooperate with any investigation.
6. Response to Reports
When we receive a CSAE report — whether through in-app reporting, direct contact, automated detection, or third-party referral — we follow this process:
Triage — Reports are reviewed and prioritized within one (1) business day. Imminent-harm reports are escalated immediately on receipt, including outside business hours when feasible.
Investigation — Trained safety staff review the reported content, account history, and associated context.
Action — If a violation is confirmed, we:
Remove the offending content immediately.
Preserve evidence as required by law (typically 90 days, longer when subject to legal hold).
Suspend or terminate the offending account.
Report to NCMEC's CyberTipline (for CSAM) and to law enforcement as required by 18 U.S.C. § 2258A and other applicable laws.
Apply protective measures to the affected user's account if applicable.
Notification — We notify the reporting user that their report was received and (where appropriate) of the outcome.
Follow-up — We cooperate with law enforcement investigations, including responding to legal process such as preservation requests, subpoenas, and search warrants.
7. Appeals
Users whose accounts are suspended or terminated for CSAE-related violations may appeal by contacting safety@talktoglow.com. Appeals are reviewed by safety staff who were not involved in the original decision. We will not reinstate accounts where:
CSAM was detected on the account.
The user was reported and confirmed to have engaged in grooming, sextortion, or solicitation of a minor.
The user has been the subject of repeated, substantiated CSAE-related reports.
Account termination decisions involving CSAM detection are final and are not subject to appeal.
8. Designated Point of Contact
Our designated point of contact for CSAE matters, including law enforcement requests and child safety organization inquiries, is:
Glow Tech, Inc.
Email: safety@talktoglow.com
Law enforcement officers may also use this address to initiate emergency disclosure requests, preservation requests, or to coordinate on active investigations.
9. Training
Members of our safety, trust & safety, and engineering teams who work on user-generated content, moderation, or reporting receive training on:
Recognition of CSAM and grooming patterns
Proper handling and preservation of CSAE evidence
NCMEC reporting requirements and procedures
Trauma-informed communication with reporters and victims
Internal escalation procedures
10. Transparency
We publish information about our enforcement of these standards in periodic transparency reports, including aggregate metrics on reports received, content removed, accounts terminated, and NCMEC reports filed. These reports are available at talktoglow.com/transparency (when published).
11. Updates to These Standards
We may update these standards from time to time to reflect changes in law, industry practice, or our own systems. The "Last Updated" date at the top of this document indicates when the standards were last revised. Material changes will be announced through the app or by email to registered users.
12. Related Resources
Glow Privacy Policy: talktoglow.com/privacy-policy
Glow Terms of Use: talktoglow.com/terms-of-use
NCMEC CyberTipline: report.cybertip.org
National Sexual Assault Hotline: 1-800-656-HOPE
Internet Crimes Against Children Task Force: icactaskforce.org
For questions about these standards, contact safety@talktoglow.com.